At St Albans Medical Centre, we encourage your feedback.  A designated box is located in the reception area.  Any ideas, comments are welcome.

Following a test, if you do not hear from us, you can assume the results were normal.

All abnormal results are followed up by the clinical staff who will contact you on your provided telephone number, email or My Indici secure message.  Please ensure you update your details with reception if these change.

We are happy for you to check on your results status, or confirm that they are normal by contacting your practice nurse.

Please contact us and make an appointment to see your doctor if your problem is not resolving and you require further investigation.

Please note reception staff are not able to help you with your results. In the event you call and your nurse is not available, a message will be left and you will be contacted on your preferred phone number.  We endeavour to return calls the same day.  If you feel the matter is urgent please notify reception at the time of your call.

You can now receive both your Flu and COVID-19 vaccines during the same visit. Book an appointment with one of our nurses by calling 03 355 9119.

Flu Vaccine:
Free for:

• Pregnant individuals
• People aged 65 and over
• Many with eligible underlying health conditions

Not eligible? The flu vaccine is available for $33.00.

We also offer Fluad Quad and Flucelvax Quad—premium, non-funded flu vaccines designed to provide enhanced protection. Your nurse can help you choose the right option.

COVID-19 Vaccine:

Many are eligible for a free Covid-19 vaccine. To check your eligibility, please contact our nursing team at 03 355 9119.

Phone 033559119, during business hours, or book online via our patient portal My Indici, for an appointment. We continue to triage all consultation requests.

Both in-person and teleconference consultations ( phone, video call ) are available.

Face masks are still mandatory inside the building if you have cough cold or flu like symptoms including consultation rooms.

If you have a cough, runny nose, head cold, flu like illness, or are a close contact of a COVID positive person please advise us on booking, whether or not it is related to your reason for attending. And if you have these features and need an in-person consultation, please follow receptionist instructions and we will see you in a separate area.